Delivery’s and Return’s
Delivery Information
Once your order is placed, we will email you to confirm receipt. All orders are dispatched within 5 working days (usually within 48 hours). Please provide an up‑to‑date contact number so we can pass it to the courier.
Orders placed after 1pm will be processed the next working day. We use a priority service; however, please allow 1–10 working days for delivery depending on the option selected. Tracking information is issued via text, so please ensure a mobile number is provided.
Couriers deliver to the main entrance only, as they are not insured to enter your property.
Deliveries can take place at any time between 8am and 6pm. A signature will be required unless you have authorised a safe‑place delivery. We cannot provide specific delivery times or time slots. If the courier is unable to deliver, you will be able to contact them to arrange re‑delivery in most cases.
Batch Information
Our products are manufactured in batches. If you require the same batch as a previous order, please contact us so we can check availability. If no batch is specified, we will ship the current batch. Slight colour or shade variations may occur between batches.
Installation Notice
Panels should not be cut outside in direct sunlight, as this may cause discolouration. This guidance is included in the Care & Maintenance instructions provided with your order. Panels cut outside are not covered by warranty.
Please do not book your installer until you have received your order and checked all items for shortages, incorrect products, or damage. We cannot be held responsible for any installer fees incurred.
Delivery Restrictions
We no longer deliver to Northern Ireland, Highlands, Scottish Islands, Channel Islands, or offshore locations.
Delivery Prices
Eco Delivery – £9.99 (inc. VAT), 1–10 working days
Standard Delivery – £14.99 (inc. VAT), 1–7 working days (average 3 working days)
Express Delivery – £69.99 (inc. VAT), 1–3 working days (see delivery areas)
Some Scottish postcodes are classed as Highlands by couriers. Please contact us for delivery availability and pricing. Delivery to these areas may take up to 5 additional working days.
Samples
Our samples are FREE; you only pay the postage via our chosen reputable courier. Tracking is provided. Our samples are larger than average (minimum A5) to help you see more of the design and colour. Your sample box will include a discount code that refunds your postage—and more—when you place an order.
Guarantee
If you are not completely satisfied with your cladding products, you have 30 days to return your order for a full refund (see Returns section below).
Returns
You may return your product, unused, within 30 working days of receiving your order.
Packaging and security seals must remain intact. Return postage costs are the customer’s responsibility. Refunds or replacements will be processed once the returned item(s) have been received.
If you receive a damaged, faulty, or incorrect item, please contact us within 24 hours of receipt so we can arrange a refund or replacement. This can be emailed to info@floorstowalls.co.uk; please include images. Refunds or replacements will be processed once we have received and reviewed this information. Photographic evidence is required for courier claims.
F2W Ltd cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting, and we highly recommend using a Signed For service.
Returns Address
F2W Ltd
Unit 6A
Belmont Industrial Estate
Durham
DH1 1TN
Please Note
Our restocking fee is 20%. Any cancelled, excess, or unwanted orders will be charged a restocking fee of 20% of the original sale price for the returned items. If the goods have not left our warehouse, no restocking charge will be applied.