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Delivery’s and Return’s

Delivery Information

Once you place an order, we will e-mail you to confirm that we have received it. All orders are dispatched within 5 working days from receipt of order (usually within 48 hours). Please provide us with an up to date contact number when ordering, so that we can pass it on to the courier.

Delivery Prices

Delivery is charged at £8.99 (inc. VAT) for all orders under £50.00

For orders over £50.00 delivery is free

For Deliveries outside UK, Highlands, Scottish Isles, Channel Islands, Northern Ireland & Eire, please contact us for delivery prices.

Your order will be delivered at any time between 8am and 6pm, unfortunately we are unable to specify a specific time or time slot. If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases.

Guarantee

If you are not completely satisfied with your cladding products, you have 30 days to return your order to us (See returns section below) for a full refund.

Returns

You have the right to change your mind and return your product to us, unused, within 30 working days of receiving your order.

Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s). we may require photographic evidence to pass onto the courier.

Floors to Walls Ltd cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and we highly recommend using a Signed For service.

Returns Address

Floors to Walls Ltd,
Unit 3. St Johns Road,
Meadowfield Industrial Estate,
Durham,
DH7 8TZ